WEST-MODA operates the website https://www.west-moda.com. This page is intended to inform visitors of our policies regarding the collection, use, and disclosure of personal information for those who choose to interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this policy. The personal information we collect is used solely for providing and improving our services. We do not share your personal data with third parties, except as described below.

INFORMATION WE COLLECT

Biographical Data: Name, surname, date of birth
Contact Information: Email address, phone number, billing/shipping address
Sales Information: Order history, shipping preferences, payment method, partial cardholder data
Purchase Details: Product size, model, price, collection, cart status (e.g., abandoned carts)
Browsing Data: Cookies, IP address, page visit history, and device type

This information is used for processing orders, customer service, site improvement, fraud prevention, and marketing (if consented).

SHIPPING

All items are shipped via DHL for international orders and UPS or USPS for domestic U.S. deliveries. Estimated delivery times are provided on each product page. You will receive tracking updates via email once your order has been dispatched.

Order ship times vary by product. Please allow the alloted time listed on the product's page to prepare and ship your order. Each item is inspected and packaged by hand by our small in-house team.

Important Notes:

• All items are shipped as merchandise with declared values. We cannot under-declare values or mark packages as gifts.

• Buyers are responsible for any customs duties, VAT, or import taxes upon delivery.

• WEST-MODA is not liable for lost or stolen packages during transit. Claims for such issues must be made with the carrier.

RETURNS & EXCHANGES

Due to the made-to-order and limited run nature of our garments, we do not accept returns, exchanges, or cancellations at this time.

If we ship the incorrect item or your item arrives damaged, please contact us at info@west-moda.com within 3 business days of receipt. We will work with you to correct the issue.

In such cases:

• The item must be returned unworn, unwashed, and in original condition.

• All tags, packaging, and accessories (e.g., dust bags, boxes) must be included.

• Items showing signs of wear or alteration will not be accepted and will be returned to the customer at their expense.

CONTACT

If you have any questions about our Terms & Conditions, please contact us at info@west-moda.com